How To Troubleshoot Disconnected Comcast Xfinity Set-Top Box? [Case Study]
If you are facing inactive or disconnected Comcast Xfinity set-top box, then to fix this problem, there are some steps that you can take. Before doing anything, you should ensure that it’s not a problem specific to any hardware component at your end – like power cord or HDMI isn’t plugged in.
Once you find that everything is OK, and nothing is unplugged; try the trial and error method to fix the problem. Whether your TV stuck on loading/connecting screen, it turns completely blank, or displaying an error code, you easily can troubleshoot the issue with the below-described methods.
Method 1: Reboot Set-top Box
Quickly reboot your set-top box with which you are facing the issue. In order to restart your device, disconnect the power cord from the back of the set-top box and the device will shut down. Then, wait for at least 10 seconds and after that, plug the power cable again into the set-top box. Make sure that your television is still ON and then, wait for a few minutes to completely boot up your set-top box.
Method 2: Troubleshoot the Problem Via My Account App from Comcast
Comcast has provided a fantastic mobile application, which helps you troubleshoot most of the technical problems. Accompanied by many troubleshooting features, the Comcast's My Account app allows you to repair your set-top box remotely, and you don't even need to contact a support assistant or make any effort at your end.
If you have already set up your online account with Comcast, then download the free My Account application on your iOS or Android mobile to fix the problem. Follow the below instructions for this:
After installing the app on your phone, launch it and select the set-top box that's causing the problem from the home screen. Next, you need to pick a solution from different options.
Select, Troubleshooting and answer a few questions regarding the issue. Now, Comcast will try to fix the problem over the air.
Next, select Restart the Device option to reboot your device remotely, if required.
Now, select Common Problems & Solutions and you will get varied tutorials and troubleshooting guides for Xfinity. To find specific results, you can use the search box.
If you are facing TV signal issues, you can contact Comcast executives and put a request to refresh your TV signal. Simply, call them to get help, but you need to know some important details, as given below, before doing this:
First of all, you should keep some information with you to validate your identity. When you contact Comcast support executives, they may ask you some questions like your full name, telephone number associated with your Comcast account, the last 4 digits of the social security number of the primary account holder and so on. You should be ready with these types of information beforehand.
Secondly, you need to make sure to check the error code on your TV. When you contact Comcast representatives, they often take long time over the phone while considering possible scenarios about the issue. However, you can save your time by checking your TV screen for any RDK error code, and reading this for the reps instantly.
If the error message shows that set-top box is disconnected or inactive and you're paying for it, then ask the rep to refresh the signal to your box right away. For this, you will need to read out the serial number, found on the back of set top box, to the rep for refreshing the signal.
Method 4: Ask for a New Set-Top Box If nothing works and the problem persists, then it be a case, wherein the lifespan of your set-top box has reached its maximum. If so, then contact Comcast reps and request for a new set-top box.
Provided that you are paying for the Comcast services and the rep finds that there are some technical errors with your set-top box, the reps, without any hesitation, will ship you out a brand new set-top box for free. Nevertheless, the box might take several days to arrive at your home.
You can also fix your Comcast set-top issues with skilled technical experts. With the help of our talented experts you can immediately fix all sorts of Comcast set-top troubles. If you didn't get any help from Comcast or you are unable to find a reliable solution, contact Comcast customer service phone number (comcast-customer-service) for instant support.